Thursday, April 16, 2009

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Question Reference #090416-000490
Summary: Headphones not working
Product Level 1: Notebook
Product Level 2: Aspire
Product Level 3: Aspire 7520
Date Created: 04/16/2009 11:05 AM
Last Updated: 04/16/2009 11:05 AM
Status: New
Date Purchased: 11/07/2007
Operating System: Windows Vista

Serial Number

Discussion Thread
Customer (chuck ziegenfuss) - 04/16/2009 11:05 AM
I've updated all audio drivers, and I know my headphones work.

I've made sure the sound is turned all the way up, and still get nothing.

How do I make my headphones work?

They don't work whether connected to the port on the front of the laptop or through the usb connector.
Also, the SN sticker on my laptop has completely worn down and is unreadable.Response (Noby George_GWSI514) - 04/16/2009 09:46 PM
Dear Chuck Ziegenfuss,

Thank you for contacting Acer America.

I understand that you are facing issues with the headphones on your computer.

After verifying serial Number lxan30x09075017eb11601 we see that your product is out of warranty. However, Acer does offer a fee-based support over the phone for its Out of Warranty products.

You may call 1.866-621-2237. Calling cards are available for 30 minutes ($59.99), 90 minutes ($129.99), or 15 issues ($199.99) and the validity will be 1 year.

For further clarifications please feel free to visit our web site

Thank you for contacting Acer,
Have a great day!

Acer America
Online Technical Support

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